Dwarf Mountain Chocolatiers | Privacy Statement

Dwarf Mountain Chocolatiers’ website is owned and operated by Dwarf Mountain Chocolatiers LLC, a Colorado Company.

If you have any questions about our Privacy Policy, you can contact us at privacy@dwarfmountain.com and we'll be happy to answer your questions or understand your concerns.

Dwarf Mountain Chocolatiers does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require visitors to register or provide information to us in order to view our site. If you choose to register for online orders, newsletters or new recipe trials, we may collect the following information: name, address, phone number, email address, username, password, birth date and the names, addresses, and phone numbers of others whom users provide. We use the information you supply for the purpose of providing the services you have requested. If you specifically agreed to follow-up contacts by us, or requested to be put on our mailing list, Dwarf Mountain may also contact you via email or regular mail from time to time. Under no circumstances will we use this information for anything not described in this privacy policy.

You can access and review all your personally identifiable information that we collect online by making a request at info@dwarfmountain.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to this information.

If you shop with us via our website we collect the following information: name, address, phone number, email address, billing information including credit card number and expiration date as well as prospect information such as an alternative address for shipping purposes. We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used for internal purposes only, such as confirming and tracking your order. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Dwarf Mountain news or to send you our latest catalog, but only if you choose to participate. (Opt-In options are located under the Newsletter area of the website.) If you would rather not receive marketing emails from us, Opt-Out options are also located in the Newsletter area or by visiting the following URL: http://www.dwarfmountain.com/newletters.

Our site sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). We don't share this information you give us with anyone outside of Dwarf Mountain Chocolatier LLC. From time to time, our site may also be conducting questionnaires and surveys. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.

Dwarf Mountain Chocolatiers takes your privacy and security very seriously, for this reason we have established physical security measures including locked doors and files, electronic security, alarm systems and managerial controls that limit the potential for misuse of information by employees. Personal data stored in a digital format are further secured in a manner not accessible from the Internet, protected with multiple layers of access protection.

We employ the most advanced ecommerce data encryption tools available while your computer is sending and receiving digital information over the Internet. Our site uses security credentials issued by GeoTrust, certifying Dwarf Mountain Chocolatiers LLC and its website uses the highest level of protection available. Additionally the shopping basket technology employs an additional layer of encryption for your payment information for the short time it resides on our servers. Our third party card processor, an industry leader, also uses several layers of security measures to safe guard credit card transactions.

We sometimes employ other companies and individuals to perform services for us. For example, we contract with agencies to process credit card transactions or provide shipping services. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Dwarf Mountain’s privacy and security policies in the way this information is handled.

While shopping or sending email forms from the Dwarf Mountain Chocolatiers LLC, we collect your unique IP address that may be traceable to your physical location for security purposes only. This information is only used to verify credit card transactions and customer service requests. Once a transaction is complete, the information is stored off-line in an analog format, off-site in a secure, undisclosed location.

Like most companies, we use "cookie" technology on our web site. When you log in, the cookie tells us whether you've visited us before or are a new visitor. Cookies also help make shopping basket services possible. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online shopping environment.